Frontline Service Coordinator
2 weeks ago
Job Overview
Baptcare is a purpose-driven organisation providing residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and those seeking asylum.
The Customer Service Support role manages customer account administration tasks: scheduling services, coordinating budgets, and processing invoices.
Key Responsibilities
- Provide exceptional telephone-based customer service to Home Care Package customers and private fee-for-service clients.
- Collaborate daily with customers to administer care plans.
- Update customer notes, manage schedules, process payments, and compile monthly reports.
Requirements
- Minimum 2 years' experience in phone-based roles handling high volumes of incoming calls and problem-solving skills.
- Aged Care sector experience is highly regarded.
- Qualifications in Office Administration or relevant experience are required.
Work Environment
Hybrid work environment with mostly remote work (90% of the time) and occasional face-to-face meetings at our head office/facility.
Benefits
- Access to salary packaging benefits.
- Opportunities to expand skills and advance your career with a supportive team.
- Covid-19 vaccinations are mandatory; influenza vaccination is preferred.
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