Support Operations Coordinator

2 weeks ago

Perth, Western Australia beBeeOperations Full time $105,618 - $123,200

**Job Summary**

We are seeking a highly organised and experienced Support Operations Coordinator to join our team on a full-time, permanent basis. This role is integral to supporting our security services by ensuring that service delivery aligns with operational objectives and business outcomes.

  • Manage customer enquiries and complaints related to ticketing and infringements, overseeing the efficient processing of infringement notices, including system improvements.
  • Liaise with prosecutions staff and respond to infringement appeals, making decisions on whether to uphold or dismiss them.
  • Supervise investigations and work with the Fines Enforcement Registry to reduce outstanding and unpaid notices.
  • Contribute to strategies and policies aimed at reducing fare evasion, analyse performance data to inform continuous improvement.
  • Lead and support Parking Attendants, resolve parking issues, manage support services expenditure, oversee contractors, and ensure appropriate staffing, training, and performance management.
  • Prepare responses to ministerial and parliamentary questions and provide general administrative support to the branch.

This role has 13 direct reports and serves as the central escalation point for support services matters—offering an exciting opportunity to lead a committed team, influence key operational outcomes, and make a real impact across the network.

Key Responsibilities

  • Manage customer complaints and resolve issues efficiently.
  • Liaise with internal teams to achieve business objectives.
  • Analyse data to identify trends and areas for improvement.
  • Develop and implement strategies to reduce fare evasion.

Benefits

  • Opportunity to lead a dedicated team.
  • Influence key operational outcomes.
  • Make a real impact across the network.

About the Role

This is a full-time, permanent position. The ideal candidate will have excellent organisational skills, strong communication abilities, and a passion for delivering exceptional results.

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