Client Services Coordinator

7 days ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

Introduction

Become a part of our expanding team at Gallagher Bassett, where we are committed to guiding individuals towards optimal health and wellbeing outcomes. You will join a resilient team dedicated to pushing the limits of excellence. We prioritize collaboration and strive to make a positive impact in the lives of our clients and claimants, offering you the chance to contribute your skills and commitment to meaningful work. GUIDE. GUARD. GO BEYOND.

We recognize that every candidate has unique strengths to offer, so even if you feel you may not meet every requirement, we encourage you to submit your application.

Overview

  • Advance your career with an industry leader
  • Enjoy flexible and hybrid work options, including remote work
  • Comprehensive employee benefits, discounts, and wellness initiatives

About the Role

Join our vibrant Client Services team as a Client Manager, serving as the primary contact for our esteemed clients. In this client-focused position, you will play a crucial role in addressing client needs and ensuring our operational team achieves outstanding results in Workers Compensation claims management.

As a Client Manager, you will be tasked with developing strong connections with both current and prospective clients, while also having the opportunity to operate across various jurisdictions. Collaborating closely with our operational and sales teams, you will leverage every opportunity to enhance service delivery and optimize revenue for our clients and the organization.

Your Impact

Through strategic planning, you will foster mutually beneficial relationships and growth strategies with our clients.

Your daily responsibilities will encompass:

  • Overseeing client relationships and providing support for troubleshooting
  • Assisting clients in reaching their performance objectives
  • Customizing services to align with client needs and industry developments
  • Building and nurturing relationships with key internal stakeholders
  • Facilitating claims reviews and ensuring productive discussions between clients and our team
  • Evaluating claims trends and implementing risk management processes
  • Educating clients on compliant claims management and offering strategic solutions
  • Resolving conflicts among multiple parties

About You

What We Seek

To thrive in this role, you should be an engaging Client Relationship expert with a proven history in relationship management. Additionally, the following qualifications are desirable:

  • Prior experience in the insurance or workers compensation sector or as a Client Manager is highly preferred.
  • Strong communication, interpersonal, and conflict resolution skills are essential.
  • Familiarity with Microsoft Office Suite and Salesforce is advantageous.

What We Offer

  • Competitive salary and flexible work arrangements, including remote work options
  • Paid parental leave
  • A supportive work environment recognized for its dedicated and approachable team, fostering inclusivity and collaboration
  • Exciting career growth opportunities as our company expands
  • Access to ongoing education and development through internal and external training programs
  • Service recognition awards and an employee assistance program for you and your immediate family
  • Commitment to your wellbeing through peer support programs, corporate health insurance discounts, and wellness initiatives
  • Additional purchased leave, novated leases, and access to the Gallagher Rewards Program, featuring discounts and cashback offers from numerous retailers

Inclusion and Diversity

At Gallagher, we are dedicated to fostering an inclusive and diverse workplace. We believe that embracing diverse identities, experiences, and talents allows us to better serve our clients and communities. We are committed to equal employment opportunities and prohibit discrimination based on any protected characteristics.

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