Client Services Coordinator

7 days ago

Melbourne, Victoria, Australia BLOSSOM SERVICES INC Full time

Job Title: Client Services Assistant

Company: Blossom Services Inc.

Job Summary:

We are seeking a highly organized and detail-oriented Client Services Assistant to join our team at Blossom Services Inc. As a Client Services Assistant, you will play a crucial role in supporting the day-to-day operations of our Client Services team.

Key Responsibilities:

  • Provide exceptional customer service and product/service information to clients and customers
  • Support the Client Services Specialists and Clinic Coordinator with ad hoc tasks and administrative duties
  • Work collaboratively with all departments to support client, examinee, and expert needs
  • Assist in training lawyer/insurers/experts in the use of systems as required
  • Manage SMS inbox for examinee appointment confirmation
  • Make proactive appointment confirmation calls to examinees and clients to avoid Failure to Attend (FTA)/late-cancellations
  • Assist with teleconference connections and video testing calls with examinees
  • Support the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days
  • Communicate effectively with File Team and QA
  • Adhere to quality standards as per SOPs
  • Respond to basic enquiries sent to the team
  • Keep up to date with key administrative knowledge to provide effective support as requested
  • Support Expert needs to enhance their experience, including system training and assistance with general queries
  • Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team
  • Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team
  • Ensure that facilities are suitable for expert needs
  • Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager
  • Promote and support practices that are inclusive, responsive, safe, and accessible

Requirements:

  • Legal, insurance, or medical industry experience is highly regarded
  • Administrative proficiency in providing admin support and handling appointments
  • Strong organisational and time management skills
  • Strong team player with excellent communication skills and ability to negotiate successful outcomes with customers
  • Attention to detail
  • Professional and immaculately presented
  • Adaptable and reliable
  • Problem-solving skills

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