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Client Services Coordinator
2 months ago
Job Title: Client Services Assistant
Company: Blossom Services Inc.
Job Summary:
We are seeking a highly organized and detail-oriented Client Services Assistant to join our team at Blossom Services Inc. As a Client Services Assistant, you will play a crucial role in supporting the day-to-day operations of our Client Services team.
Key Responsibilities:
- Provide exceptional customer service and product/service information to clients and customers
- Support the Client Services Specialists and Clinic Coordinator with ad hoc tasks and administrative duties
- Work collaboratively with all departments to support client, examinee, and expert needs
- Contribute to the overall success of customer interactions, appointment management, and operational excellence
- Assist in training lawyer/insurers/experts in the use of systems as required
- Manage SMS inbox for examinee appointment confirmation
- Make proactive appointment confirmation calls to examinees and clients to avoid Failure to Attend (FTA)/late-cancellations
- Establish and maintain effective relationships with clients, examinees, and experts
- Communicate effectively with File Team and QA
- Adhere to quality standards as per SOPs
- Respond to basic enquiries sent to the team
- Keep up to date with key administrative knowledge to provide effective support as requested
- Support Expert needs to enhance their experience, including system training and assistance with general queries
- Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team
- Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team
- Ensure that facilities are suitable for expert needs
- Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager
- Promote and support practices that are inclusive, responsive, safe, and accessible
Requirements:
- Legal, insurance, or medical industry experience is highly regarded
- Administrative proficiency in providing admin support and handling appointments
- Strong organisational and time management skills
- Strong team player with excellent communication skills and ability to negotiate successful outcomes with customers
- Attention to detail
- Professional and immaculately presented
- Adaptable and reliable
- Problem-solving skills
