Leader Claims Director

3 days ago

Brisbane, Queensland, Australia beBeeClaims Full time $100,000 - $145,000
Senior Claims Manager

The role of a Frontline Team Leader is pivotal in leading and developing a high-performing team of dedicated claims consultants, ensuring the delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey.


Key Responsibilities
  • Lead & Develop Your Team: Guide, inspire, and manage a team of Motor Claims Consultants, fostering their professional growth through expert coaching, constructive feedback, and continuous learning.
  • Drive Claims Excellence: Oversee the prioritisation and allocation of claim portfolios, ensuring optimal efficiency and service levels.
  • Be Our Technical & Compliance Guru: Provide expert technical support on product knowledge, claims processes, system usage, and compliance requirements, ensuring strict adherence to all regulatory and internal standards.
  • Champion Risk & Advocacy: Actively cultivate your team's awareness and ownership of our company's risk framework.
  • Optimise Performance: Regularly monitor team performance against key metrics and service level agreements, implementing proactive measures and corrective actions to drive continuous improvement and ensure we consistently exceed expectations.

What Experience You'll Bring
  • Proven leadership experience within a claims or customer service environment.
  • A genuine passion for coaching, mentoring, and developing individuals to reach their full potential.
  • Excellent understanding of claims processes, product knowledge, and compliance requirements.
  • A strong customer-centric approach with a commitment to advocacy, particularly for vulnerable customers.
  • Ability to foster a positive, collaborative, and risk-aware team culture.
  • Demonstrated experience in performance management and driving continuous improvement initiatives.
  • Exceptional communication and interpersonal skills.

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