Claims Excellence Leader

3 days ago

Brisbane, Queensland, Australia beBeeClaimsexcellence Full time $84,400 - $134,400

Claims Excellence Leader


About the Role

We are seeking a skilled Claims Excellence Leader to join our team. This role plays a pivotal part in leading and developing a high-performing team of dedicated Claims consultants, ensuring the delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey.


Main Responsibilities
  • Lead & Develop Your Team: Guide, inspire, and manage a team of Motor Claims Consultants, fostering their professional growth through expert coaching, constructive feedback, and continuous learning.
  • Drive Claims Efficiency: Oversee the prioritisation and allocation of claim portfolios, ensuring optimal efficiency and service levels. Support your team in managing their claims, conducting thorough reviews, and providing necessary authorisations in line with company policies.
  • Be Our Technical & Compliance Expert: Provide expert technical support on product knowledge, claims processes, system usage, and compliance requirements, ensuring strict adherence to all regulatory and internal standards.
  • Champion Risk Awareness: Actively cultivate your team's awareness and ownership of our company's risk framework. Promote the understanding that good risk practice is everyone's responsibility, whilst passionately advocating for our customers, especially those who are vulnerable.
  • Optimise Performance: Regularly monitor team performance against key metrics and service level agreements, implementing proactive measures and corrective actions to drive continuous improvement and ensure we consistently exceed expectations.

Requirements
  • Leadership Experience: Proven leadership experience within a claims or customer service environment.
  • Candidate Skills: A genuine passion for coaching, mentoring, and developing individuals to reach their full potential. Excellent understanding of claims processes, product knowledge, and compliance requirements.
  • Customer-Centric Approach: A strong customer-centric approach with a commitment to advocacy, particularly for vulnerable customers.
  • Risk Awareness: Ability to foster a positive, collaborative, and risk-aware team culture.
  • Performance Management: Demonstrated experience in performance management and driving continuous improvement initiatives.
  • Communication: Exceptional communication and interpersonal skills.

Benefits
  • Extra Leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually.
  • Paid Parental Leave: We support our new parents with paid parental leave and other benefits.
  • Development Opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee Discounts: You'll receive discounts on insurance products.
  • Reward & Recognition: We reward high performance with employee recognition, reward and incentive schemes.
  • Workplace Giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.

About Us

We provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.


We value individual differences and believe in fostering an inclusive culture that creates a great place to work for all.

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