Claims Team Director

21 hours ago


Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $180,000
Job Profile

We are seeking an exceptional Claims Team Director to lead and develop a high-performing team.

About the Role

The Claims Team Director is responsible for overseeing day-to-day work to ensure accurate and timely claims processing. Key responsibilities include leading and developing a high-performing team, instilling a customer-centric approach towards delivering consistent professional service, and ensuring financial responsibility through effective management.

Key Responsibilities
  • Oversee and manage daily operations to guarantee seamless claims processing.
  • Foster a culture of continuous improvement, emphasizing best practices and innovation.
  • Maintain strong relationships with customers and team members, promoting a positive work environment.
  • Monitor and analyze key performance indicators (KPIs), customer satisfaction results, and Quality Assurance metrics to inform strategic decisions.
  • Develop and implement programs to mitigate loss or leakage, ensuring efficient resource allocation.
Requirements
  • Prior experience in leadership or supervisory roles within claims teams.
  • A strong ability to drive business growth through strategic planning and execution.
  • Demonstrated expertise in managing complex projects and prioritizing tasks effectively.
  • Excellent communication and interpersonal skills, with the capacity to build strong relationships across various levels.

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