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Capability Leader for Claims Optimization
3 weeks ago
Unlocking Excellence in Claims Capability
WorkCover Queensland is seeking a seasoned claims capability leader to drive industry-leading best practice and deliver advocacy. As the Manager Claims Capability, you will lead the development and implementation of end-to-end claims capability strategy, fostering trusted relationships with senior stakeholders and business leaders.
Key Responsibilities:
- Develop and implement comprehensive claims capability frameworks and career pathway frameworks
- Design and deliver onboarding experiences that connect claims team members to WorkCover's vision, values, and strategy
- Lead recruitment excellence, ensuring proactive and timely hiring aligned with workforce planning forecasts
- Drive quality assurance insights and leadership feedback through tactical capability solutions
- Maintain industry knowledge and emerging trends to ensure WorkCover leads best practice claims management
- Engage external training providers and manage learning effectiveness measures
- Partner with claims functions and leaders to align capability with strategic priorities
Requirements:
- Seasoned claims capability leader with extensive experience in insurance claims operations and strong focus on driving learning and development and continuous improvement
- Led capability development across various claims environments, bringing clarity to complex capability needs and lifting performance through structured frameworks, coaching, and strong learning culture
- Confident in engaging with senior and executive stakeholders, providing clear capability reporting and building trusted relationships across the enterprise
- Commercially astute, applying sound judgement to manage capability budgets and lead relationships with external training providers
- Navigate capability complexity with confidence, manage risk proactively, and drive outcomes with a pragmatic, solution-focused approach
- Care about team culture, fostering inclusive, high-performing environments where people feel empowered to grow and succeed
- Qualifications include a tertiary qualification in human resources, business or similar discipline (postgraduate qualifications highly regarded)
- Coaching qualifications and Certificate IV in Workplace Training and Assessment highly desirable, along with demonstrated experience in contemporary learning and development solutions including online learning and blended learning practices
About Us:
As a collaborative team member, you will enjoy hybrid working, access to personalized learning and development opportunities, and the holistic support of our health and wellbeing program. We offer industry-competitive salaries, a generous superannuation scheme, and study assistance.
Join us in unlocking community knowledge and shaping sustainable return-to-work outcomes that support injured workers' recovery and return to work.
