Senior Consultant

4 days ago

Melbourne, Victoria, Australia Fujitsu Full time

About Us

Fujitsu, a global leader in technology and business solutions, utilizes technology to create happier lives. We are dedicated to transforming organizations and the world around us through innovation and expertise.

About the Role

The Senior Consultant - ServiceNow Lead is accountable for delivering innovative and cost-effective solutions to clients, focusing on ServiceNow platforms. This role reports to the Service Delivery Manager and is based in Melbourne, with the possibility of remote work and flexible working arrangements.

Responsibilities and Accountabilities

  • Client Engagement: Participate in client workshops, requirement gathering, and provide solutions that align with customer needs.
  • Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
  • Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
  • Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
  • Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
  • Certification: Pursue additional Certified Implementation Specialist (CIS) certifications within various ServiceNow product lines.

Requirements and Experience

  • Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
  • Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.

Qualifications and Certifications

  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow CSA and CIS ITSM.
  • ITIL Foundation Certified.

Why Fujitsu

Fujitsu is an organization with a strong set of values, respecting fairness and equality while promoting diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment where people can bring their full selves to work.

  • We put people first, believe in the power of diversity to drive innovation, and have an excellent reputation across the region and globally.
  • We offer tailored career paths, best-in-class reward and recognition programs, flexible work, volunteering leave, and more.

Commitment to Diversity, Equity, and Inclusion

Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We highly welcome applications from underrepresented groups and focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity.

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