ServiceNow Consultant

15 hours ago

Melbourne, Victoria, Australia Fujitsu Full time
About Us

We leverage technology to drive happier lives. As a global leader in technology and business solutions, we transform organizations and the world around us. Our long heritage of innovation and expertise enables us to contribute to societal growth and customer success.

Job Overview

This role is for a Senior Consultant - ServiceNow who will deliver innovative and cost-effective solutions to clients, focusing on ServiceNow platforms. The successful candidate will report to the Service Delivery Manager and be based in Melbourne with options for remote work and flexible arrangements. Open to multiple locations across Australia.

Key Responsibilities

  • Client Engagement: Participate in client workshops, gather requirements, and provide solutions aligned with customer needs.
  • Solution Design: Assist with functional and technical design workshops, ensuring designs are based on both out-of-the-box functionality and custom requirements.
  • Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
  • Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Process Improvement: Contribute to automation and process improvement efforts, including risk management and identifying pros and cons of solutions.
  • Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
  • Certification: Pursue additional Certified Implementation Specialist (CIS) certifications within various ServiceNow product lines.

Requirements and Experience

  • A minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
  • Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.

Qualifications & Certifications

  • An IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow CSA and CIS ITSM.
  • ITIL Foundation Certified.

Bonus Points

  • Additional ServiceNow certifications across the suite.
  • Exposure to or general understanding of ServiceNow licensing.

Why Fujitsu?

We are an organization that values fairness and equality, promoting diversity, equity, and inclusion. We strive to bring together diverse perspectives and talents in an inclusive environment where employees can bring their full selves to work. We call this Be Completely You.

  • We prioritize people. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification demonstrate our commitment to an inclusive culture.
  • We offer tailored career paths across our global organization to support professional and personal growth.
  • Our customers trust us, with an excellent reputation across the region and globally.
  • Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy every day.

Commitment to Diversity, Equity, and Inclusion

We aim to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders.

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