Mobile Case Manager

2 days ago


Townsville, Queensland, Australia Australian Red Cross Full time
About the Role

Australian Red Cross is part of the world's largest humanitarian movement, supporting and empowering people and communities in times of vulnerability.

We act for humanity by providing aid to those who need it most. As a Mobile Case Manager, you will play a vital role in our Afterhours Outreach Program, supporting individuals and families experiencing homelessness or at risk in the Townsville area.

Key Responsibilities:
  • Provide mobile, outreach and centre-based case management support to clients with complex needs.
  • Operate from a strength-based and capacity-building framework to promote social inclusion, human rights, participation, and consumer choice.

The ideal candidate will have sound casework/case management experience, including holistic assessments and development of case plans. They should be able to work effectively with staff and clients from diverse backgrounds, possessing well-developed interpersonal and written communication skills.

About Us

Australian Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We welcome applicants from diverse backgrounds and are committed to equality, diversity, and inclusion.

What You'll Bring:
  • Casework/case management experience, including assessment and case planning.
  • Ability to work with clients from diverse backgrounds.
  • Excellent interpersonal and written communication skills.
  • Computer literacy, with proficiency in Microsoft Office suite.
Salary and Benefits:

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4, with an hourly rate from $43.09 + superannuation. You'll also have access to salary packaging benefits, including up to $15,900 for living expenses, holiday accommodation, and Novated car leases.


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