Hotel Front Desk Representative

7 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $60,000

Job Title: Hotel Front Desk Representative

About the Role:

This role involves delivering exceptional customer service, ensuring a warm and welcoming experience for all guests.

You will be part of the hotel's front office team, responsible for managing guest interactions and resolving any issues that may arise.

  • Ensuring a reliable and friendly experience for all guests.
  • Managing guest check-ins/outs, responding to requests, and resolving complaints.
  • Proactively finding ways to delight and excite our guests to ensure their stay is memorable.
  • Assisting with concierge-related duties, such as knowledge of local surroundings, booking transportation, tours & restaurants.
  • Maintaining current knowledge of daily VIP movements, hotel products, services, pricing, and special promotions.
  • Maximising sales revenues through up-selling and marketing programs.
  • Performing general incoming communication duties, including taking enquiries via telephone and electronic registration systems.
What We're Looking For:
  • A friendly, bubbly, and positive demeanor.
  • Excellent personal presentation and communication skills.
  • The ability to radiate passion for delivering exceptional levels of customer service.
  • Flexibility in working a rotating roster, including weekends, public holidays, and overnights.
  • The ability to adapt to learning new computer systems with ease.
  • The ability to work independently and as part of a team.
Why Join Us:

We offer a competitive salary, higher penalty rates than industry average, uniform laundering, team meals, worldwide travel discounts, and 25% off Food & Beverage in the hotel.

At our hotel, we know that our Team Members are the reason behind our success. We are committed to creating a workplace where you can thrive and make time for what matters most.

Over the past three years, we have held our top spot as a leading hospitality company in Australia, as listed by the Great Places to Work institute.

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