Front Desk Representative

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $62,400 - $68,800
Job Title: Front Desk Representative

We are a renowned luxury hotel located in the heart of Melbourne City, known for our exceptional service and exquisite accommodations.

Our ideal candidate is a highly motivated and guest-focused individual who is passionate about delivering exceptional customer experiences. They will be responsible for providing personalized service to guests, anticipating their needs, and ensuring a memorable stay.

The successful Guest Service Agent will possess excellent communication skills, both verbal and written, and the ability to work effectively in a fast-paced environment. They will also have strong problem-solving skills and the ability to think on their feet.

Key Responsibilities:

- Greet and welcome guests warmly upon arrival.
- Assist guests with check-in and check-out procedures efficiently and professionally.
- Provide personalized service and anticipate guest needs to ensure a memorable experience.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving to resolve issues to the guest's satisfaction.

Front Desk Operations:

- Manage reservations, including booking, cancellations, and modifications.
- Maintain accurate records and documentation related to guest transactions and preferences.
- Process payments and ensure billing accuracy.
- Coordinate with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure seamless service delivery.

Communication and Coordination:

- Relay important information to guests and colleagues accurately.
- Provide information about hotel facilities, services, and local attractions.

Requirements:

- Proven 1.5yrs+ experience in a similar role within the hotel industry.
- Exceptional customer service skills with a genuine passion for guest satisfaction.
- Strong communication skills in English, both verbal and written.
- Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
- Availability to work shifts, including evenings, weekends, and holidays as needed.
- Additional certifications in hospitality or related fields are advantageous.

Benefits:

We offer a competitive salary, opportunities for career growth, and a dynamic work environment that fosters collaboration and teamwork. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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