High Care Claims Portfolio Manager

2 weeks ago


North Lakes, Queensland, Australia Auto & General Full time

About Us

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At Auto & General, we're committed to providing exceptional customer experiences through our innovative insurance products and services.

Job Title: High Care Claims Portfolio Manager

We're seeking a highly skilled and experienced High Care Claims Portfolio Manager to join our team in this exciting role. As a High Care Claims Portfolio Manager, you will be responsible for managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event that present in varying levels of complexity.

Key Responsibilities:

  • Claims Management: Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life.
  • Claim Acceptance: Reviewing each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination.
  • Risk Identification: Identifying and raising potential risks or compliance issues to Management.
  • Communication: Liaising with internal and external stakeholders across underwriting, assessing, suppliers, complaint and hire car teams to coordinate claim finalisation.
  • Vulnerability Support: Identify vulnerability experience by the customer and ensure support services offered.
  • Team Collaboration: Be pro-active in supporting your team whilst also working independently.

Requirements:

  • Experience: Excellent customer service experience essential, with experience in insurance or a similar product with a history of working in a high-paced environment desirable.
  • Skills: Exceptional communication and conflict resolution skills required with the ability to develop strong relationships with stakeholders.
  • Emotional Intelligence: High level of emotional intelligence, able to drive for results, focus on outcomes and well-developed negotiation skills.

Benefits:

  • Salary: $95,000 - $105,000 per annum.
  • Leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually.
  • Parental Leave: We support our new parents with paid parental leave and other benefits.
  • Development Opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee Discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and Recognition: We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite Facilities: There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.

About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.



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