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About Stamford Hotels & Resorts
Stamford Hotels & Resorts is a leading hospitality company that prides itself on delivering exceptional service and experiences to its guests. We are committed to providing a dynamic and supportive work environment that fosters growth and development for our team members.
About the Role
This is an exciting opportunity for a seasoned hospitality professional to join our team as an Assistant Manager/Duty Manager. As a key member of our Front Office team, you will be responsible for leading a dynamic team and ensuring that all services are delivered with the utmost efficiency and to the highest standards.
Key Responsibilities
- Supervise and coach the Front Office team to ensure that all services are delivered to the highest standards.
- Assist the Front Office Manager in conducting departmental training sessions and implementing new procedures.
- Hold daily department briefings to ensure that all team members are aware of their responsibilities and any changes to procedures.
- Participate in the development and implementation of action plans to reduce guest dissatisfaction and improve overall service quality.
- Coordinate security and emergency evacuation procedures and deal with any issues that may arise.
- Be responsible for Workplace Health and Safety reporting, documentation, and communication of all accidents within the hotel.
- Actively promote and encourage upselling within the Front Office team.
- Empower the Front Office team to take ownership of guest satisfaction and make decisions to ensure that guests have an exceptional experience.
- Continuously strive to improve departmental operations and increase the standards of service provided to all external and internal guests.
Requirements
- Previous experience as a Front Office Team Leader/Supervisor is essential.
- Strong time management and task prioritization skills.
- Ability to work independently and manage a team.
- Strong attention to detail, and numerical, analytical, and problem-solving skills.
- Natural ability to motivate and lead a team.
- Capacity to interact professionally with customers, team members, and management.
- Proficiency in the use of hotel systems, especially OPERA, and advanced knowledge of Microsoft Excel.
- Current NSW Responsible Service of Alcohol (RSA) or willingness to obtain one.
- NSW Full Driver's Licence.
Benefits
- Great employee discount on food and beverage at all Stamford Hotels & Resorts.
- Dry cleaning for business attire.
- Free duty meals.
- Discounted parking.
- Learning and development opportunities.