Guest Experience Host
2 months ago
At Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Experience Host, you'll be the face of our resort, providing warm and welcoming service to our owners and guests.
Key Responsibilities:- Greet and register owners and guests, ensuring a seamless check-in process
- Provide expert knowledge on local area attractions and activities
- Complete all department-related paperwork with accuracy and attention to detail
- Utilize communication equipment, including telephones, facsimiles, and computers, to provide exceptional service
- Meet guests face-to-face and generate sales appointments for our sales team
- Build rapport with guests to deliver an exceptional experience
- Work closely with the resort operations team to provide a high level of service
- Clearly articulate the benefits of traveling within our Wyndham Destinations community
- Meet targets and KPIs as set by the business
- Professional development funding to help you grow your career
- Discounted hotel stays across Australia, Fiji, New Zealand, and more
- Great career development opportunities with a value-driven organization
- Previous experience in a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communication and interpersonal skills
- Enthusiastic, self-motivated, and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system advantageous
- Ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public, and school holidays
At Wyndham Destinations, we're committed to delivering exceptional experiences for our guests. If you're passionate about customer service and have a genuine enthusiasm for delivering exceptional experiences, we'd love to hear from you.
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