Guest Experience Host

4 weeks ago

Sydney, New South Wales, Australia Wyndham Destinations Full time

We Put the World on Vacation

At Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of passionate professionals puts the world on vacation at over 270 resort locations across the globe.

Meet Our Team

We're looking for a Guest Experience Host to join our Sydney Hotel team. As a key member of our team, you'll be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities

  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Use communication equipment to provide exceptional service
  • Meet guests face to face and generate sales appointments for our sales team
  • Establish commonality and build rapport with customers to deliver exceptional experiences
  • Work closely with the resort operations team to provide seamless check-in experiences
  • Clearly articulate the benefits of traveling within Wyndham Destinations
  • Meet targets and KPIs as set by the business

What We Offer

At Wyndham Destinations, we offer a range of benefits to our team members, including:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

Requirements

To be successful in this role, you'll need:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays

About Us

Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific.

Join Our Team

At Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. If you're passionate about customer service and creating memorable experiences, we'd love to hear from you.

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