Technical Support Specialist for Logistics and IT Systems
2 weeks ago
With a strong focus on providing exceptional customer experience, we are seeking a highly skilled Technical Support Specialist to join our team in Melbourne. As a key member of our Application Support Team, you will be responsible for delivering top-notch technical support services to our customers.
In this role, you will work closely with our customers and internal business teams to identify areas for process improvement and implement lean IT support processes. You will also collaborate with domain experts to develop expertise and help shape the team's knowledge and skills.
To succeed in this position, you will need to have excellent technical knowledge, particularly in .NET, Azure web apps, and AWS. Additionally, you should have basic admin and tier one support experience with Salesforce, as well as integration experience using SOAP/RESTful, XML/JSON, EDI, API, XSLT. Advanced Excel skills and scripting skills, such as VBA, SQL, and system configuration, are also essential.
Key Responsibilities:- Provide application support and improve internal processes
- Motivate customer excellence and maintain a high level of service
- Work with customers and internal business teams to continuously improve technology and enhance customer experience
You will be working in a hybrid model (remote and onsite mix) in our Melbourne CBD office. We offer flexible work arrangements and $1,000 per annum to spend on professional development. Our Technology Delivery Lead is Dennis Navarro.
What We Offer:- $60,000 - $80,000 per annum salary range (dependent on experience)
- Flexible work arrangements
- $1,000 per annum to spend on professional development
This is a fantastic opportunity to join a fast-paced and innovative company like Flip, where you can make a real impact and grow your career. If you're passionate about technology and delivering exceptional customer experiences, we'd love to hear from you.
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