Strategic Account Liaison

1 week ago


Brisbane, Queensland, Australia beBeeRelationship Full time $90,000 - $120,000
Client Relationship Manager

The Client Relationship Manager plays a pivotal role in the success of our team, ensuring that all service level agreements and key performance indicators are met.

Key Responsibilities:
  • Serve as the primary point of contact for clients, fostering strong relationships and resolving issues efficiently.
  • Act as the lead liaison for developing and delivering proposals, managing client quote thresholds, and overseeing estimate approvals.
  • Organise and lead quarterly business reviews (QBRs) with client teams, focusing on meeting all service level agreements (SLAs).
  • Monitor service delivery performance against established metrics/KPIs, identifying gaps, and implementing corrective action plans to meet objectives.
Requirements:
  • 2+ years equivalent work experience in an environment with similar accountabilities.
  • Proven account management experience in facilities management.
  • Proficiency in systems both client and facilities management services operating platforms.
  • Data collection and reporting experience.

This is an exciting opportunity to develop into an integral member of the team. If you have the skills and experience required, please apply today.



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