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Job Overview
The role of a Client Delivery Lead involves managing client engagement, overseeing delivery excellence, and driving outcomes that align with the client's mission and objectives.
This is a pivotal leadership position, requiring a strategic, dynamic, and relationship-driven individual to lead cross-functional teams in delivering services and solutions that meet the client's needs.
Key responsibilities include acting as the principal liaison between the organisation and the client, leading the delivery of complex programmes, developing and maintaining strong strategic relationships with senior stakeholders, and providing governance, reporting, and assurance on progress, risks, and issues.
The ideal candidate will have proven experience in client delivery or account leadership roles, deep understanding of government operations, procurement processes, and regulatory frameworks, exceptional stakeholder engagement and relationship building skills, and strong commercial acumen and strategic thinking.
Additional desirable skills include experience in consulting, digital transformation, or public sector service delivery, familiarity with agile methodologies, programme management frameworks (e.g., ITIL, MSP or PRINCE2), and ability to operate in fast-paced environments.
Essential Skills & Experience
- Proven experience in client delivery or account leadership roles within government or public sector-facing organisations.
- Deep understanding of government operations, procurement processes, and regulatory frameworks.
- Exceptional stakeholder engagement and relationship building skills, with a track record of working with senior decision makers.
- Strong commercial acumen and strategic thinking, with a focus on value creation and outcomes.
- Excellent communication, negotiation, and problem-solving skills.
Benefits
As a Client Delivery Lead at our organisation, you will have the opportunity to work on high-profile projects, develop your leadership skills, and contribute to the growth and success of the company. You will also be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.
About Us
Our organisation is committed to fostering an inclusive environment where everyone can thrive. We believe in the power of teamwork, collaboration, and innovation to drive success and make a positive impact in the world. If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply.
