Customer Advocate

2 weeks ago

Sydney, New South Wales, Australia Northcott Full time

Customer Partner Role

We are seeking a skilled Customer Partner to join our team in Campbelltown. This position is the central point of contact for Northcott customers, requiring strong communication and relationship-building skills.

Key Responsibilities:

  • Work from a person-centred framework to build and maintain strong customer relationships.
  • Identify opportunities for customers to meet their goals.
  • Engage with the local community and represent Northcott in line with organisational values.
  • Process new requests from account management and manage customer funds effectively.

Requirements:

  • Extensive experience in account management, customer management, or equivalent health or disability services.
  • Knowledge of the Person-Centred Practice Framework.
  • Strong understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS).
  • Proficient with software tools such as Word and Excel.

Why work for Northcott?

  • We are a leading disability services provider in NSW and the ACT, offering a range of services and support for people with disability and their families and carers.
  • You will have your contribution valued and opportunities to grow your career with us.
  • A family-friendly workplace is offered, with support for staff to manage their home and work lives effectively.

Please submit an up-to-date resume and cover letter outlining your relevant skills and experience.

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