Customer Success Advocate

2 weeks ago

Sydney, New South Wales, Australia KPMGau Full time
Customer Success Role

We're seeking a Customer Success Associate to join our team at KPMG Origins. As a key member of our customer success team, you'll play a pivotal role in supporting our customers' experience and business development functions. Your initial focus will be on users of our resource recovery solution, enhancing their experience through data-driven customer operations.

Responsibilities:
  • Collaborate with the team to drive resource recovery user satisfaction and broader customer retention by understanding customer needs and assisting them throughout their lifecycle.
  • Proactively identify opportunities to improve, upsell, and cross-sell our services.
  • Assist in developing our customers through gaining insights into customer behaviors and understanding the fundamental requirements for customers to become advocates of our platform.
  • Build, develop, and maintain trusted customer relationships that support adoption and expansion.
  • Translate customer feedback to inform our sales processes, product roadmap, and marketing materials to focus on delivering value.
  • Help tell our story by assisting in the development and scheduling of content to support customer acquisition, engagement, and education.
  • Actively engage in our customer support operations, responding to customer inquiries, and assisting the support team by troubleshooting and providing solutions as a platform expert.
  • Aid in the onboarding of customers and contribute to customer education via a mixture of training, support, product awareness, and other activities to aid customers in getting the most out of our solution.
  • Utilize your passion and experience with the technical implementation of digital tools to enhance customer interactions and support processes.

Requirements:
  • 3+ years of experience in a customer-facing role in resource recovery or waste management.
  • Experience in B2B SaaS and a genuine passion for technology and delivering exceptional customer experiences.
  • Excellent communication skills, both verbal and written, with a proven ability to build strong relationships with customers and colleagues.
  • Adept at using technology to scale across the customer base and handle conflicting priorities effectively.

About KPMG Origins

KPMG Origins is a SaaS startup that streamlines interactions between organizations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights, and consumer transparency. We're part of KPMG Futures, a group of innovative startups that aim to drive positive change in the world.

  • Customer Success Advocate

    19 hours ago

    Sydney, New South Wales, Australia CreditorWatch Full time

    About This RoleWe are seeking a dedicated and customer-focused Customer Success Advocate to join our growing Customer Experience team at CreditorWatch. In this role, you will play a vital part in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesClient Onboarding - Assist new clients in setting up and optimising their...

  • Customer Success Advocate

    7 days ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleThe Customer Success Consultant will play a critical role in driving adoption, retention, and advocacy for REA Group's customers. This position requires a strong understanding of customer needs and the ability to deliver tailored customer experiences that drive business outcomes.Key ResponsibilitiesDeliver REA Group's long-term customer success...

  • Customer Success Advocate

    1 week ago

    Sydney, New South Wales, Australia GovConnex Full time

    This is a Customer Success Support role with GovConnex, a leading company in Australia. The team is dynamic and growing rapidly, offering a chance to join at the start of an exciting journey.**Key Responsibilities:**- Stay connected with customers during key moments, such as renewals and business reviews.- Master GovConnex's platform and new products to...

  • Customer Success Advocate

    3 days ago

    Sydney, New South Wales, Australia Paypal Full time

    Role OverviewAs a Customer Success Manager at PayPal, you will play a critical role in driving the growth and success of our merchants, from Small to Medium Businesses to Large Enterprises. You will be responsible for proactively managing key client relationships, from the Small to Medium Business landscape as well as the Large Enterprise space. Your focus...

  • Client Success Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Tideri Jobbörse Full time

    About the RoleThe Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. As a Client Success Advocate, you will work closely with clients to understand their business priorities, challenges, and goals. Your primary objective will be to provide exceptional support, ensuring...

  • Customer Claims Advocate

    4 weeks ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a skilled Customer Claims Advocate to join our team at Crawford & Company. As a Customer Claims Advocate, you will play a critical role in assisting vulnerable customers with their insurance claims, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Maintain a high volume of...

  • Customer Support Advocate

    19 hours ago

    Sydney, New South Wales, Australia Mable Full time

    About the Role at MableMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. As a Customer Support Specialist, you will be part of a vibrant and caring team, assisting the Mable community in a high-volume inbound call centre environment.**Key Responsibilities:**Resolve customer...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is seeking a seasoned Customer Success Manager to lead our Global Customer Success function across our Trading Platform, Stake Super, and other new Product releases. This role requires a proven leader with at least 5 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance.The ideal...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    About the RoleCisco is seeking a highly skilled Customer Success Manager to join our Customer Experience (CX) team. As a key player in our CX Operating Model, you will be responsible for driving software utilization and value realization for our customers across the portfolio of products, software, and services.Key ResponsibilitiesDrive software adoption and...

  • Customer Success Associate

    2 months ago

    Sydney, New South Wales, Australia KPMGau Full time

    About KPMGauKPMGau is a leading professional services firm that specializes in helping organizations navigate complex challenges and achieve growth. Our team of experts is dedicated to delivering exceptional results and building long-lasting relationships with our clients.Job SummaryWe are seeking a highly motivated and experienced Customer Success Associate...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Karbon. As a key member of our customer success team, you will be responsible for driving growth and value for our clients.Key ResponsibilitiesCreate and own a quarterly success strategy for your customer portfolio, identifying churn risks and opportunities to maximize...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia N-able Full time

    About the RoleWe're seeking a skilled Customer Success Manager to join our team at N-able. As a key member of our Customer Success team, you'll be responsible for building and maintaining strong relationships with our partners, ensuring they achieve value from our products and services.Key ResponsibilitiesDeliver regular value conversations to partners,...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Karbon Full time

    About the RoleThis is a Customer Success Manager position with Karbon, a leading company in the AU, offering an amazing opportunity to join a rapidly growing team. As a Customer Success Manager, you will be responsible for driving growth and value for your portfolio of clients, working closely with them to solve their challenges and provide consultative...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Karbon. As a key member of our customer success team, you will be responsible for driving growth and value for our clients.Key ResponsibilitiesCreate and own a quarterly success strategy for your customer portfolio, identifying churn risks and opportunities to maximize...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Karbon Full time

    About the RoleThis is a Customer Success Manager position with Karbon, a leading company in the AU, offering an amazing opportunity to join a rapidly growing team. As a Customer Success Manager, you will be responsible for driving growth and value for your portfolio of clients, working closely with them to solve their challenges and provide consultative...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    Unlock Customer Success with CiscoCisco's Customer Experience (CX) team is revolutionizing the way we deliver personalized, proactive, and predictive interactions. As a key player in this transformation, you'll focus on value creation for customers across our portfolio of products, software, and services.Key Responsibilities:Drive software utilization and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    Customer Success ManagerCisco is reshaping its Customer Experience (CX) Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services.You will help customers maximize the value of their Cisco...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager is a critical role at Reveal, responsible for ensuring our customers derive maximum value from our software platform. As a key member of our Customer Success team, you will build strong relationships with clients, understand their objectives and challenges, and develop strategies to mitigate risk and drive product...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    Dovetail is a leading AI-first customer insights hub, dedicated to improving the quality of every interaction. Our mission is to redefine what it means to be connected to your customer, providing fast and easy access to customer insights at any point in the development lifecycle.We're seeking ambitious problem solvers from diverse backgrounds, who are...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia N-able Full time

    About the RoleWe're seeking a skilled Customer Success Manager to join our team at N-able. As a key member of our Customer Success team, you'll be responsible for building and maintaining strong relationships with our partners, ensuring they achieve value from our products and services.Key ResponsibilitiesRegularly deliver value conversations with partners...