Customer Success Advocate

4 weeks ago

Sydney, New South Wales, Australia KPMGau Full time
Customer Success Role

We're seeking a Customer Success Associate to join our team at KPMG Origins. As a key member of our customer success team, you'll play a pivotal role in supporting our customers' experience and business development functions. Your initial focus will be on users of our resource recovery solution, enhancing their experience through data-driven customer operations.

Responsibilities:
  • Collaborate with the team to drive resource recovery user satisfaction and broader customer retention by understanding customer needs and assisting them throughout their lifecycle.
  • Proactively identify opportunities to improve, upsell, and cross-sell our services.
  • Assist in developing our customers through gaining insights into customer behaviors and understanding the fundamental requirements for customers to become advocates of our platform.
  • Build, develop, and maintain trusted customer relationships that support adoption and expansion.
  • Translate customer feedback to inform our sales processes, product roadmap, and marketing materials to focus on delivering value.
  • Help tell our story by assisting in the development and scheduling of content to support customer acquisition, engagement, and education.
  • Actively engage in our customer support operations, responding to customer inquiries, and assisting the support team by troubleshooting and providing solutions as a platform expert.
  • Aid in the onboarding of customers and contribute to customer education via a mixture of training, support, product awareness, and other activities to aid customers in getting the most out of our solution.
  • Utilize your passion and experience with the technical implementation of digital tools to enhance customer interactions and support processes.

Requirements:
  • 3+ years of experience in a customer-facing role in resource recovery or waste management.
  • Experience in B2B SaaS and a genuine passion for technology and delivering exceptional customer experiences.
  • Excellent communication skills, both verbal and written, with a proven ability to build strong relationships with customers and colleagues.
  • Adept at using technology to scale across the customer base and handle conflicting priorities effectively.

About KPMG Origins

KPMG Origins is a SaaS startup that streamlines interactions between organizations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights, and consumer transparency. We're part of KPMG Futures, a group of innovative startups that aim to drive positive change in the world.

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