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Claims Advocate
2 months ago
We are seeking a skilled Claims Advocate to join our team at Crawford & Company. As a Claims Advocate, you will play a critical role in assisting vulnerable customers with their claims, providing exceptional support and guidance throughout the process.
Key Responsibilities:- Maintain a high-volume caseload of property claim contacts, ensuring timely and effective resolution of complaints.
- Collaborate with claim adjusters to examine claims forms, policies, and endorsements, providing recommendations to ensure the progress of claims.
- Provide support and advice to policyholders regarding their claims, ensuring a high level of customer satisfaction.
- Act as a team escalation point, proactively managing complex or contentious cases to resolve disputes effectively.
- Utilize data to identify vulnerabilities and progress these accordingly, ensuring a high level of customer satisfaction.
- At least 3 years' experience in insurance claims management review or assessment, with a focus on vulnerable parties.
- Demonstrated ability to understand and interpret insurance policies, with strong technical claims experience.
- Experience in dispute resolution and complex complaint management, with a focus on vulnerable parties.
- Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Strong organizational skills, with the ability to work across multiple complaints and activities simultaneously.
- You are a non-biased and non-judgmental individual, with excellent interpersonal skills and the ability to build great rapport with customers.
- You are a natural problem solver, with a self-driven and enthusiastic approach to your work.
- You are a people person, with a caring, empathetic, and positive outlook, and a willingness to go above and beyond to progress and resolve complaints.
Language: English (en-US)
