Customer Experience Specialist

3 weeks ago

Sydney, New South Wales, Australia Koala Full time
About Koala

Koala is a forward-thinking company that's revolutionizing the furniture industry with its customer-centric approach. Our mission is to create better furniture experiences that are designed with the world in mind.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you'll be responsible for delivering exceptional customer experiences, managing operational tasks, and driving sales for our products.

Key Responsibilities
  • Customer Experience: Deliver a confident showcase of the Koala brand, communicate our story in an engaging way to customers, and provide exceptional customer service.
  • Operational Management: Manage all operational aspects of the pop-up location, including opening and closing processes, stock management, and customer follow-ups.
  • Sales and Growth: Drive sales for all Koala products, including those not on display at the pop-up, through meaningful interactions with customers.
  • Collaboration and Adaptability: Collaborate with other departments to achieve the best outcomes for our customers and Koala, and adapt to new directions or ideas.
Requirements
  • 3+ years of experience in a retail or face-to-face customer service environment.
  • Comfortable working part-time hours in a fast-paced environment.
  • Exceptional customer service skills with a natural ability to engage and energize a room.
  • Empathy and a passion for delivering exceptional experiences to customers.
  • Near-perfect grammar and English written and verbal skills.
Benefits
  • Surprise and delight: Enjoy free Koala products and 'mates rates' for your friends and family.
  • Support and wellbeing: Access to our Employee Assistance Program and unlimited sessions for financial, work, relationship, family, or wellbeing support.
  • Accelerate your career: Use our Learning Management platform Juno and individual and team growth budgets and dedicated days.
  • Community and connection: Be part of a BCorp Certified company, WWF Partnership, volunteer days, and a member of SoftLanding.
Koalities We Look For

We're a team of ambitious, curious, and selfless individuals who challenge expectations, make a difference, and bring great energy to the workplace. If you're passionate about delivering exceptional experiences and have a long-game focus, we'd love to hear from you.

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