Senior Customer Success Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeClient Full time $100,000 - $150,000

Our mission is to empower financial institutions to stop financial crime and create a safer world.

About the Role

This is a highly demanding role that requires strong relationship-building skills, commercial acumen, analytical thinking, product knowledge, and a proactive mindset.

  • The Client Success team at our company services our global client base. This team is responsible for coordinating the post-sale customer lifecycle, enabling customers to achieve realization through the adoption of our product, retention, and growth.

This role entails driving product adoption, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services.

You will work with a broad number of stakeholders, including leadership, to understand their problem statements, business outcomes, and challenges they face.

Main Responsibilities
  • Oversee the customer experience of a portfolio of clients with goals of adoption, retention, and growth.
  • Build strong, trust-based relationships with key client stakeholders at the executive level, driving success with our product and ensuring they receive maximum value throughout their lifecycle.
  • Partner with multiple cross-functional internal teams to develop and execute Client Success Plans, including strategic planning sessions.

Success in this role requires measurably impacting customer results through creative problem-solving, strategic consulting, and change management.

We are looking for a professional with 7+ years of relevant work experience in a customer-facing customer success, account management, or strategic consulting organisation.

Skillset
  • A proven track record of creating strategic partnerships with key stakeholders.
  • Exceptionally strong communication and relationship-building skills, with the ability to deliver compelling executive-level presentations.
Your Journey with Us

In this role, you will be working closely with various stakeholders to drive business growth and success.

You will have the opportunity to develop and implement strategies to improve customer satisfaction and retention rates.

  • Senior Customer Success Professional

    4 days ago

    Sydney, New South Wales, Australia beBeeExpert Full time $103,800 - $183,600

    Customer Success SpecialistThe Customer Success Specialist plays a pivotal role in driving customer satisfaction throughout the entire lifecycle. This position involves strategizing engagements, delivering expert services, and providing training to ensure customers derive maximum value from our products.This includes leading by example, prioritizing customer...

  • Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000

    Job Overview:This role is a collaborative opportunity for a professional to excel in a customer-centric environment.You will work with senior leaders of large, multi-national organizations, leveraging solutions to help them navigate complex governance needs and drive product adoption and success.Required Skills and Qualifications:Excellent communication...

  • Customer Success Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $150,000

    Customer Success ProfessionalThe Customer Success Manager is a key role in driving customer outcomes and ensuring they realise value from our technology solutions.We are seeking an experienced professional to join our team as a Customer Success Manager, who will be responsible for building strong relationships with customers, understanding their needs, and...

  • Senior Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $110,000 - $130,000

    Job OverviewWe are seeking an experienced Customer Success professional to join our team. As a key member of our organisation, you will play a vital role in ensuring customer satisfaction and driving business growth through effective project management and stakeholder engagement.About the RoleThis is an exciting opportunity for a seasoned professional with a...

  • Senior Customer Success Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $90,000

    Job OpportunityA highly skilled customer success professional is required to drive customer satisfaction and retention in our organization.About the RoleThe successful candidate will be responsible for guiding new customers through an effective onboarding process, ensuring a smooth transition and optimal utilization of our platform. They will also act as the...

  • Senior Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $200,000

    Senior Customer Success ManagerWe are seeking a seasoned professional to lead our team of customer relationship managers. As a senior manager, you will be responsible for driving performance through coaching and feedback, using data and context to drive a high-performance culture, and resolving disputes and escalations to ensure exceptional customer...

  • Senior Customer Success Leader

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $110,000 - $140,000

    Job TitleWe are seeking a highly skilled professional to lead and support our Customer Success Team.This role is responsible for providing structured onboarding, ongoing coaching, and career growth opportunities to our team members.The successful candidate will have a strong commercial mindset and a track record of driving both customer outcomes and team...

  • Senior Customer Success Professional

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time US$65,000 - US$85,000

    We're seeking a seasoned professional to spearhead our customer success initiatives.Key Responsibilities:Develop, maintain, and prioritize relationships with key stakeholders to drive strategic outcomesIdentify opportunities for expansion and mitigate risk of churn through collaboration with clientsWe strive to create an inclusive environment where everyone...

  • Senior Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $80,000

    Job DescriptionAs a Customer Success Manager, you will play a vital role in assisting with the growth and strategy of our company within the region. You will work closely with prestigious regional customers, internal product groups, and regional leadership teams to drive high levels of customer satisfaction through the effective application of our technical...

  • Senior Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $100,000 - $160,000

    Key Responsibilities:Customer Success Strategist As a senior member of our Customer Success team, you will be responsible for ensuring that our customers derive maximum value from our product. Your primary goal will be to set clear success plans and activate customers quickly, while also running quarterly check-ins to tie product usage to...