Senior Customer Success Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $110,000 - $130,000
Job Overview

We are seeking an experienced Customer Success professional to join our team. As a key member of our organisation, you will play a vital role in ensuring customer satisfaction and driving business growth through effective project management and stakeholder engagement.

About the Role

This is an exciting opportunity for a seasoned professional with a proven track record in managing complex projects and delivering exceptional customer experiences. The successful candidate will be responsible for:

  • Developing and implementing tailored solutions to meet customer needs;
  • Leading project teams to deliver high-quality results within specified timelines;
  • Maintaining strong relationships with internal stakeholders and external partners;
  • Collaborating with cross-functional teams to drive process improvements and best practices;

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build trust and rapport with customers, colleagues, and vendors alike. A degree in Business Administration or a related field is preferred, but not required. What we are looking for is someone who can bring a unique perspective and approach to this role, leveraging their expertise to drive success in a dynamic and fast-paced environment.

Key Responsibilities

Some of your key responsibilities will include:

  1. Project Planning and Execution: Develop comprehensive project plans, including resource allocation, timelines, and budgeting;
  2. Stakeholder Management: Foster strong relationships with internal stakeholders, including sales, marketing, and operations teams, as well as external partners and vendors;
  3. Performance Monitoring and Reporting: Track key performance indicators (KPIs) and provide regular progress updates to stakeholders;
  4. Continuous Improvement: Identify areas for process improvement and collaborate with cross-functional teams to implement changes;
Requirements and Qualifications

To be successful in this role, you will need to have:

  • A minimum of 5 years of experience in customer-facing roles, preferably in a project management or service delivery capacity;
  • A strong background in relationship building and account management;
  • Excellent written and verbal communication skills, with the ability to adapt your tone and style to suit different audiences;
  • A bachelor's degree in Business Administration or a related field;

You will also need to possess a positive attitude, a willingness to learn, and a passion for delivering exceptional customer experiences.

Benefits and Perks

We offer a competitive salary package, plus additional benefits that include:

  • Flexible work arrangements to support your work-life balance;
  • Ongoing training and development opportunities to help you grow professionally;
  • A supportive and inclusive work environment that values diversity and promotes innovation;
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your relevant skills and experience.

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