Senior Customer Success Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $80,000
Job Description

As a Customer Success Manager, you will play a vital role in assisting with the growth and strategy of our company within the region. You will work closely with prestigious regional customers, internal product groups, and regional leadership teams to drive high levels of customer satisfaction through the effective application of our technical solutions and your management expertise.

Key Responsibilities:
  • Support Regional Strategy: Assist in executing growth strategies and future initiatives within the region.
  • Ensure Customer Satisfaction: Drive high levels of customer satisfaction through effective application of technical solutions and management expertise.
  • Collaborate with Key Stakeholders: Work closely with regional customers, internal product groups, and regional leadership teams.
Requirements:
  • Bachelor's Degree in IT or Construction or Industry Experience
  • 7+ years' experience in Software Implementation Projects
  • 5+ years' experience managing a team of 5-10 staff members
  • Exceptional, professional communication skills, both written & verbal
  • Strong customer facilitation skills and ability to utilise design thinking and requirement gathering skills
  • Passionate, willing to take ownership of deliverables through to completion
Desirable Skills:
  • Stakeholder engagement - including workshops, meetings and formal agreements on project and delivery requirements
  • Business strategy planning as required throughout the region
  • Thought leadership in the future direction of the industry and impact driven by RIB
  • Reporting and monitoring the success of delivery and impact to our customers through success metrics
  • Managing delivery in terms of overall satisfaction and profitability throughout the group
  • Continuous improvement and staying abreast of core industry trends and software trends

This is an exciting opportunity to join a global force that uses innovation to enhance the way the world builds. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.

What We Offer:
  • A collaborative, team-based environment
  • Opportunities for career growth and development
  • A competitive salary package

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