Senior Customer Success Manager

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $200,000
Senior Customer Success Manager

We are seeking a seasoned professional to lead our team of customer relationship managers. As a senior manager, you will be responsible for driving performance through coaching and feedback, using data and context to drive a high-performance culture, and resolving disputes and escalations to ensure exceptional customer service.

This is a unique opportunity to work with a diverse and global team, providing benefits, programs, and flexibility that matter most. You will be recognized for your contributions, leadership, and impact, and every colleague has the opportunity to share in the company's success.

About the Role

As a senior customer success manager, you will lead 12-15 customer relationship managers across Australia, driving performance through coaching and feedback, using data and context to drive a high-performance culture, and resolving disputes and escalations to ensure cardmember satisfaction.

Skills and Experience

To succeed, you must have:

  • Experience in the travel industry
  • Data driven performance management experience
  • Effective leadership through change
  • A strong focus on efficiency as a foundation for success
  • Proven experience in a high-performance leadership role

Benefits

The successful candidate will enjoy competitive base salaries, bonus incentives, support for financial-well-being and retirement, comprehensive medical and dental benefits, flexible work arrangements and schedules, generous paid parental leave policies, free access to wellness centers, and career development opportunities.

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