Workforce Planner

2 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
Are you a Workforce Planning professional with a passion for the travel industry? SMAART Recruitment is seeking a talented and experienced Workforce Planner to join one of Australia's best luxury travel experience companies.
As a key player in their contact centre operations, you will be responsible for optimising workforce utilisation, improving efficiency, and driving exceptional customer experiences.
About the role : Develop and implement effective workforce planning strategies to ensure optimal staffing levels and resource allocation.
Utilise workforce management tools to forecast demand, schedule shifts, and monitor performance.
Analyse data and identify trends to optimise workforce efficiency and improve customer satisfaction.
Collaborate with cross-functional teams to develop and implement new processes and technologies to enhance workforce management capabilities.
Provide actionable insights and recommendations to support strategic decision-making.
What we are looking for : Proven experience in workforce planning within a contact centre environment.
Proficiency in workforce management tools, such as Genesys.
Strong analytical skills and ability to interpret data to drive insights.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced and dynamic environment.
What's in it for you? : Career Growth : Be part of a growing company with opportunities for advancement.
Salary : $80,000 - $95,000 + Super Flexible Work Arrangements : Work in a hybrid environment that balances work and personal life.
Collaborative Culture : Be part of a supportive and collaborative team.
Travel Perks : Experience premium travel products firsthand with exclusive discounts, benefits and experiences.
Our client is committed to delivering exceptional customer service and innovative solutions.
It's culture is built on collaboration, teamwork, and a passion for excellence.
This is a newly created role, so if you are a Workforce Planner that has dreamed of doing things your way (The right way) from the beginning, this is that chanceTo be considered, submit your resume via the "Apply" button or should you have any questions, contact Will Mc Phee at SMAART Recruitment on 03 8637 4411.
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