HFC Network Assurance Engineer

7 days ago

North Sydney Council, Australia NBN Co Full time

Position Overview

About the Role

NBN Co. operates a comprehensive network that delivers wholesale services to various service providers. This network employs multiple delivery methods and technologies, including FTTP, FTTB, FTTN, HFC, Copper Last Mile, Wireless, and Satellite. The Field Operations Team is responsible for customer service, service activation, network assurance, maintenance, modernization, and quality audits across all technologies. Field Engineers are vital in ensuring network integrity, making technical decisions, and mentoring other field technicians.

Given the demanding nature of project work on our active network, our Field Engineers work on a 24/7 roster, which may include frequent night shifts and participation in an on-call roster.

Key Responsibilities:

  • Conduct equipment and system-level Service Assurance activities in the field.
  • Enhance the quality of active network construction activities and investigate early-onset faults.
  • Provide on-site, complex, technical, and ad-hoc network support.
  • Resolve technical escalations from Customer Field Technicians.
  • Perform end-user installation and assurance activities.
  • Support changes or upgrades to network elements.
  • Possess expertise in HFC outside plant construction and Network Remediation, including Network Assurance.
  • Understand HFC testing principles, DOCSIS 3.1, and RF fundamentals.
  • Carry out HFC routine maintenance and restoration activities, including amplifier alignment and egress repairs.
  • Work within SLA, OLA, and CRQ timeframes.
  • Have knowledge of basic HFC design principles.
  • Possess a background in basic fiber optics.
  • Ensure the network is assured from CMTS to CM.
  • Identify and manage injury risks and environmental impacts by applying the NBN HSE management system and operating safely in accordance with legislative requirements.
  • Adhere to safe work practices, ensuring alignment and taking personal responsibility for safety.
  • Maintain required safety training currency and accreditations as directed and within required timeframes.
  • Be cross-skilled across other technologies to support future expansion and network evolution.

About You

The ideal candidate will have a technical background, ideally with strong network assurance experience in one or more NBN technologies such as HFC ISP, Ethernet, DWDM, GPON, or VDSL. Experience in outside plant build across Fiber, HFC, or Copper network builds is advantageous.

You will be a natural problem solver with a methodical approach and a quick aptitude for learning. Your flexibility, adaptability, and ability to manage conflicting priorities will contribute to your success in this role. Given the nature of this position, you will be a highly organized team player, capable of adapting to a dynamic work environment.

Life at NBN Co.

Being part of NBN Co. means being part of something larger. We have created Australia's network—a network designed for more.

Our pioneering spirit drives us forward every day. Together, we enhance the digital capability of Australia by connecting homes and businesses everywhere. This is not just a means for everyone to engage in their passions; it transforms how they do so and the opportunities available to them.

A Commitment to Inclusion

NBN Co. is dedicated to fostering an inclusive, flexible, and supportive workplace where everyone feels heard, valued, and respected. We believe that diverse perspectives are essential for achieving greater outcomes and encourage applications from individuals of all ages, nationalities, abilities, and cultures. We have a Reconciliation Action Plan, Accessibility & Inclusion Plan, and offer 18 weeks of paid parental leave. We are proud to be a Pride in Diversity Gold Employer for two consecutive years and have active employee-led diversity initiatives.

Next Steps

If you believe this role aligns with your skills and experience, we encourage you to apply. Please submit your resume; a cover letter or selection criteria is not required.

The preferred candidate will undergo a Criminal History Check and a Pre-Employment Medical Assessment to evaluate their ability to meet the genuine occupational requirements of the position.

Worker Type

Permanent

Time Type

Full time

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