HFC Field Engineer

7 days ago

North Sydney Council, Australia NBN Co Full time
About the Role

We are seeking a highly skilled HFC Field Engineer to join our team at NBN Co. As a key member of our Field Operations Team, you will play a critical role in ensuring the quality and reliability of our network.

Key Responsibilities
  • Conduct equipment and system level Service Assurance activities in the field to ensure network quality and reliability.
  • Manage and conduct quality improvement activities for Active network construction, including investigation of early-onset faults.
  • Provide on-site technical support for complex network issues and ad-hoc network support.
  • Resolve technical escalations from Customer Field Technicians and perform end-user installation and assurance activities.
  • Support changes or upgrades to network elements, including HFC outside plant construction and network remediation.
  • Conduct routine maintenance and restoration activities, including amplifier alignment and egress repairs.
  • Work within SLA, OLA, and CRQ timeframes and ensure injury risks and environmental impacts are effectively identified and managed.
  • Perform tasks in accordance with safe work practices and maintain required Safety training currency and accreditations.
  • Cross-skill across other technologies to support future expansion and network evolution.
About You

You will come from a technical field background, ideally with strong network assurance experience in one or more NBN technologies, such as HFC ISP, Ethernet, DWDM, GPON, or VDSL. Having outside plant build experience across Fibre, HFC, or Copper network builds would be beneficial.

You will be a natural problem solver with a methodological approach and have an aptitude to learn quickly. Your ability to be flexible, adaptable, and able to cope with conflicting priorities will also see you succeed in this role.

About NBN Co

NBN Co is a pioneering company that has created Australia's network—a network made for more. We help lift the digital capability of Australia by connecting homes and businesses everywhere.

We are committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

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