Front Desk Professional

1 day ago

Gold Coast, Queensland, Australia beBeeCustomer Full time

Job Opportunity: Front Office All Rounder

Job Description

We are seeking a highly skilled and motivated Front Office All Rounder to join our team. The successful candidate will be responsible for providing exceptional customer service, handling guest requests, and ensuring the smooth operation of our front office.

  • Key Responsibilities:
  • Respond to guest requests in a timely and courteous manner
  • Assist guests with luggage and other porterage duties
  • Maintain accuracy of guest accounts on departure
  • Promote hotel facilities through strong product knowledge
  • Ensure high level of professionalism in credit and cash transactions and accounting documentation
Requirements

To be successful in this role, you will need:

  • Essential Skills and Qualifications:
  • Exceptional customer service experience, preferably in a hotel front office environment
  • Competent computer user (experience with Microsoft Suite and Opera PMS or Opera Cloud ideal)
  • Availability to work varied shifts, including early mornings, late evenings, and weekends
  • Excellent verbal and written communication skills
  • Unlimited work rights in Australia
What We Offer

We offer a range of benefits to support your career development and well-being:

  • Employee Benefits:
  • Hourly rate paid in line with the Hospitality Industry General Award Superannuation
  • Access to exclusive ALL Heartists Program, offering worldwide discounts on accommodation and food & beverage
  • Endless opportunities to build your skills and expertise through Accor Academy and Learning Management Systems
  • Internal recognition events and Employee Assistance Program

We are a dynamic and fun Resort environment, with a supportive team and a proven history of developing our people. This is a fantastic opportunity for someone looking to step into the world of Hotel and Resorts and grow and expand their knowledge.

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