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Senior Sales and Service Manager
2 weeks ago
The Guest Experience Host Team Leader plays a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets.
This position involves managing day-to-day front desk operations, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions.
Main Responsibilities:- Leadership and Training
- Front Desk Operations
- Team Development
This role requires assisting the Front Office Manager with administrative duties, reporting, and communication tasks. The successful candidate will have proven ability to drive results in a sales environment, using coaching and leadership skills to elevate the performance of their team.
Key Requirements:- Previous experience within a similar hotel position
- Proven ability to achieve targets in a GEH or similar sales-focused role
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Ability to lead, motivate, and mentor a team to success
The ideal candidate will have immaculate presentation and professional grooming standards, high levels of computer literacy, and the ability to recognize and solve problems in the workplace.
