Senior Operations Director

4 weeks ago


Sydney, New South Wales, Australia Corporate Travel Management Full time
About CTM

CTM is a leading provider of travel management solutions to corporate, events, leisure, and loyalty markets. The company's proven strategy combines service excellence with technology solutions to deliver ROI to clients.

The Role

This senior leadership position reports directly to the COO and entails both direct leadership responsibilities for national operations and general leadership focus for activities across all CTM ANZ operations.

The National Operations Manager will oversee key departments, including After Hours, CTM Assist, and Training, while acting as a central point of focus for operational activities.

Main Responsibilities
  • Develop and implement best practice workflows, automation, efficiency improvements, quality control processes, and procedures across all CTM Operations.
  • Work closely with Heads of Operations, National Support Team, and Technology team to spearhead cross-functional projects driving operational business transformation.
Requirements
  • Proven leadership and people management skills.
  • Operational leadership experience.
  • Strong strategic and analytical skills.
  • Ideas and solutions-oriented mindset.
  • Solid understanding of best practice and quality analysis and implementation.
  • Excellent written, verbal, and interpersonal communication skills.
  • Tech savvy with a drive for business improvement and transformation.
  • Able to work in a fast-paced environment.
  • Able to work independently.
  • GDS experience or knowledge.
Why Choose CTM?

CTM offers a strong, established, and sustainable work environment that supports employee development guided by its core values: Connect, Evolve & Deliver.

The company provides a range of employee benefits, including:

  • Travel & Hotel discounts.
  • Health and Wellness initiatives.
  • Training and Development opportunities.
  • Hybrid WFH flexibility.


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