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Luxury Guest Experience Manager

1 month ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

Luxury, to us, is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch.

About the Role

This role is responsible for delivering an outstanding guest experience and ensuring that the arrival and departure process for each of our valued guests is a flawless experience. You will oversee the smooth daily operation of the Guest Services Department, where first and last impressions are made, including handling movements in excess of 500 rooms per day.

Key Responsibilities
  • Deliver excellent service and effective problem solving
  • Assist to lead, train, motivate and develop the team for success
  • Review daily arrivals to ensure proper handling of our many VIP's, return guests and group business
Requirements

To succeed in this role, you will need:

  • Proven experience in a leadership role within Rooms Division
  • Passionate about engaging with guests, exceeding their expectations and managing their feedback
  • Good verbal and written communication skills with strong interpersonal skills
About Us

Four Seasons Hotels and Resorts is committed to providing a world-class employee experience and company culture. We offer a competitive salary, wages, and a comprehensive benefits package, including complimentary accommodation at other Four Seasons Hotels and Resorts, dry cleaning for employee uniforms, and employee meals.