Luxury Guest Experience Coordinator

3 weeks ago

Sydney, New South Wales, Australia Marriott Full time

Welcome to a world of limitless possibilities

We are seeking an exceptional individual to join our team as a Welcome Agent at W Hotels, where your authenticity is celebrated and imagination is sparked. As a Luxury Guest Experience Coordinator, you will play a pivotal role in creating unique and extraordinary stays for our discerning guests.

Key Responsibilities:

  • Guest Check-In/Check-Out**: Process all guest arrivals and departures, ensuring seamless room assignments and change requests.
  • Payment and Billing**: Secure payment, verify, and adjust billing for guests, guaranteeing accuracy and efficiency.
  • Communication and Coordination**: Liaise with staff when guests await available rooms, advise on messages, and collaborate with Housekeeping to track room status and guest concerns.
  • Paperwork and Documentation**: File guest paperwork or documentation, maintaining compliance and record-keeping standards.
  • Telecommunications**: Operate the telephone switchboard station, answering, recording, and processing guest calls, requests, questions, or concerns.
  • Financial Management**: Count and secure bank funds at the beginning and end of each shift, process payment types, vouchers, paid-outs, charges, and provide change.
  • Loss Prevention**: Notify Loss Prevention/Security of any reports of theft or suspicious activity.

About Our Team

We are a dynamic and diverse workforce dedicated to delivering exceptional guest experiences. Our vibrant culture sparks imagination and curiosity, fostering a lively atmosphere that inspires creativity and innovation.

Benefits and Rewards

  • Discounts and Privileges**: Enjoy exclusive discounts on hotel rooms, food, and beverage across Marriott International properties, plus recognition programs to keep you motivated.
  • Training and Development**: Access top-notch training opportunities, both locally and internationally, tailored to enhance your skills and knowledge.
  • Career Advancement**: Opportunities abound for career growth and advancement within our global organization.
  • Wellbeing and Mindfulness**: Engage in wellbeing and mindfulness programs designed to support your physical and mental health.
  • Employee Assistance Program**: Receive comprehensive support through our Employee Assistance Program.

A World of Possibilities Awaits

Join us at W Hotels, where you can ignite your passion, expand your horizons, and become the best version of yourself. With a focus on diversity, equity, and inclusion, we welcome talented individuals from all backgrounds to apply. Estimated salary: $45,000 - $60,000 per annum, based on location and experience.

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