Luxury Hotel Concierge

3 weeks ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

The Star Entertainment Group is committed to delivering unparalleled entertainment, hospitality, and dining experiences in Sydney's premier destination. As a key member of our team, you will play a pivotal role in shaping the success of our luxury hotel.

Job Title: Luxury Hotel Concierge

About the Role:

  • Oversee the day-to-day operation of the Concierge desk, ensuring a positive guest experience and promoting The Star Sydney as a leading destination.
  • Supervise and add value to the activities of team members by providing leadership to ensure maximum productivity and guest satisfaction.
  • Enthusiastically welcome guests, anticipate their needs, assist with arrivals and departures, and handle guest queries in a timely and professional manner.
  • Create a positive work environment that facilitates team member motivation, builds morale, and fosters teamwork.
  • Promote and share knowledge about our beautiful city and local area, ensuring our hotel guests experience the seamless level of service they expect from a luxury hotel.

What We're Looking For:

  • Previous experience in hospitality or guest service supervisor/management role is desirable.
  • Outstanding passion to deliver excellent guest service.
  • Opera Property Management System (PMS) experience or similar.
  • Bilingual/Multilingual is advantageous.
  • Flexibility to work in a full-time capacity across a 24/7 roster (including mornings, evenings, and weekends).

Salary Estimate: AU$60,000 - AU$80,000 per annum, depending on experience.

Benefits:

  • Complimentary meal on site every day, including hot meals, sandwich bar, and more.
  • Uniform laundered and ready for you daily on property.
  • Five weeks of paid annual leave for team members who meet the definition of shift worker.
  • Discounted parking + other transport options.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services.
  • Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+.
  • Endless career growth and opportunities to learn and develop your career.

Culture: At The Star, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

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