Luxury Experience Manager, Sydney

1 month ago

Sydney, New South Wales, Australia Accor Full time
Company Overview

Sofitel Sydney Wentworth is a luxury hotel that offers an unforgettable experience for its guests. Partnering with House Made Hospitality, we are setting new standards in the Australian hospitality scene.

We are seeking a talented Host Leader to help craft a unique experience where luxury reaches new heights. This is an opportunity to be part of the rebirth of a Sydney icon.

Job Description

This role involves leading the team responsible for delivering the first impression of our venues to our guests. As a Host Leader, you will have a welcoming personality and positive persona that resonates through your team.

You will be responsible for:

  • Showcasing exceptional guest relationship skills and instilling these in the greater host teams.
  • Enhancing the guest experience and managing concerns in a professional and caring manner.
  • Developing and maintaining venue SOPs, SOS, and professional standards.
  • Creating a high-touch, best-in-class service environment.
  • Managing the host team lifecycle, including recruitment, onboarding, and team development in line with Sofitel and House Made Hospitality values.
  • Developing a strong and sustainable team culture that aligns with Sofitel and House Made Hospitality brand values.
Required Skills and Qualifications

To succeed in this role, you should have:

  • At least 5 years' experience as a host in a high-volume bar or restaurant environment.
  • At least 5 years' experience in a CBD/corporate environment.
  • Strong team management capabilities.
  • Experience in writing and delivering training and development.
  • A thorough understanding of how a restaurant door operates, including processes and unforeseen challenges.
  • Strategic revenue-driving experience through clever seating processes.
  • Expert knowledge of SevenRooms.
Benefits

This role comes with a generous compensation package, including a salary of approximately $120,000 per annum, plus benefits such as:

  • Discounted city parking.
  • Complimentary dry cleaning.
  • Progressive leave policies (including 10 weeks parental leave).
  • Unlimited development opportunities.
What We Offer

At Accor, we genuinely care about your success and want to help you grow on your journey with us. If you are looking for a new challenge in 2024, we invite you to apply.

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