Luxury Guest Experience Manager

3 weeks ago


Sydney, New South Wales, Australia The Darling Full time

The Star Sydney, a local landmark in Pyrmont and Darling Harbour, has been creating fun experiences for two decades. As Australia's premier entertainment hub, we strive to deliver exceptional hospitality and dining experiences. With state-of-the-art venues like The Star Event Centre and The Lyric Theatre, we have hosted prestigious events and international acts.

As the Luxury Guest Experience Manager at The Darling, you will oversee the day-to-day operation of the Concierge desk, ensuring a positive guest experience. This role is pivotal in promoting The Star Sydney as a leading destination.

We are committed to providing personalized service and memorable guest experiences, focusing on glamorous individuality. Our team strives to go above and beyond, building connections with both our guests and hotel teams.

Your responsibilities include supervising team members, welcoming guests, anticipating their needs, and handling guest queries in a timely and professional manner. You will also create a positive work environment that fosters motivation, morale, and teamwork among team members.

In this role, you will promote knowledge about the beautiful City and local area, ensuring our Hotel guests experience seamless service. We are looking for a passionate individual with previous experience in hospitality or guest service supervision/management roles.

Key requirements include outstanding passion for delivering excellent guest service, Opera Property Management System (PMS) experience or similar, and flexibility to work across a 24/7 roster. Bilingual/Multilingual skills are advantageous.

This is an exciting opportunity to showcase your interpersonal skills, enthusiasm for creating 5-star experiences, and willingness to support various tasks. Join us in making a difference at The Star.



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