Patient Care Coordinator Kew VIC

1 month ago


Kew, Victoria, Australia Dental Corporation Full time
Job Overview:

As a skilled Receptionist, you will be the first point of contact for our patients and will play a vital role in creating a warm and welcoming environment for them. Your primary responsibility will be to provide exceptional patient care, ensuring that every interaction is positive and memorable.

Key Responsibilities:
  • Meet and greet patients, providing a great first impression and setting the tone for their visit
  • Book and amend appointments, answer phone calls, and update patient records in a timely and efficient manner
  • Support the Practice Manager and clinical team with the smooth running of the practice
  • Provide chairside assistance when needed
  • Handle payments and access sensitive information while maintaining patient confidentiality
  • Deliver high-end patient care, building and maintaining relationships with all clients in a friendly and warm manner

Requirements:
  • Ability to remain calm and professional in a fast-paced environment
  • Previous reception or customer service experience is highly regarded, but not essential
  • Ability to work effectively as part of a team, providing support where needed
  • Efficient with Microsoft Word and Outlook
  • Strong communication and organisation skills

What We Offer:
  • Onsite parking, close to public transport
  • Paid parental leave
  • Reward and recognition programs
  • Well-designed and fitted-out practices with the latest equipment and technology for great patient care and experience
  • Networking opportunities across the business and with peers
  • Access to benefits such as HI discount, optical discount, pet and travel insurance discounts, etc
  • Set remuneration bands with regular performance discussions and remuneration reviews

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