Patient Care Coordinator Kew VIC
1 month ago
As a skilled Receptionist, you will be the first point of contact for our patients and will play a vital role in creating a warm and welcoming environment for them. Your primary responsibility will be to provide exceptional patient care, ensuring that every interaction is positive and memorable.
Key Responsibilities:
- Meet and greet patients, providing a great first impression and setting the tone for their visit
- Book and amend appointments, answer phone calls, and update patient records in a timely and efficient manner
- Support the Practice Manager and clinical team with the smooth running of the practice
- Provide chairside assistance when needed
- Handle payments and access sensitive information while maintaining patient confidentiality
- Deliver high-end patient care, building and maintaining relationships with all clients in a friendly and warm manner
Requirements:
- Ability to remain calm and professional in a fast-paced environment
- Previous reception or customer service experience is highly regarded, but not essential
- Ability to work effectively as part of a team, providing support where needed
- Efficient with Microsoft Word and Outlook
- Strong communication and organisation skills
What We Offer:
- Onsite parking, close to public transport
- Paid parental leave
- Reward and recognition programs
- Well-designed and fitted-out practices with the latest equipment and technology for great patient care and experience
- Networking opportunities across the business and with peers
- Access to benefits such as HI discount, optical discount, pet and travel insurance discounts, etc
- Set remuneration bands with regular performance discussions and remuneration reviews
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