Fertility Navigator

4 days ago


Sydney, New South Wales, Australia Genea Full time

Genea is a forward-thinking fertility clinic dedicated to delivering exceptional patient experiences. Our team-oriented environment fosters collaboration and innovation, allowing us to make a meaningful impact in the lives of individuals and families.

We are seeking a highly skilled Fertility Navigator to join our team on a 12-month maternity leave cover, beginning in early 2025. This part-time role involves working Monday, Thursday, Friday, and every second Saturday, with a flexible schedule that includes some evening hours.

The ideal candidate will possess hands-on experience in the fertility field, excellent communication skills, and the ability to stay calm under pressure while handling sensitive information. Proficiency in Salesforce CRM and Microsoft Office is a plus.

This is an exciting opportunity to be part of a close-knit team that prioritizes patient care and support. As a Fertility Navigator, you will play a vital role in guiding patients through their fertility journey, providing them with seamless and compassionate experiences.

Responsibilities include:

  • Managing phone calls, website inquiries, chat messages, and emails to guide prospective patients to an appointment with a Genea Fertility GP or Specialist
  • Nurturing patient relationships and following up to ensure they move smoothly through their fertility journey
  • Delivering best-in-class enquiry handling and appointment booking to offer a comprehensive service to all patients
  • Working closely with team members to support overall team goals and contribute to continuous improvement for best patient outcomes

Qualifications

The ideal candidate should have;

  • Fertility experience essential – understanding the unique needs and sensitivities in fertility care is key
  • Excellent communication skills (both verbal and written) to connect with patients with empathy and clarity
  • Ability to stay calm and professional under pressure while handling sensitive information
  • High attention to detail and commitment to continuous improvement
  • Experience with Salesforce CRM and Microsoft Office is a plus

Salary: $60,000 - $80,000 per annum, depending on experience, with opportunities for growth and development. Benefits include Glow, a rewards and recognition portal offering discounts at over 350 retailers, as well as access to recipes, fitness classes, and mindfulness sessions. We also offer balance, learning and development opportunities, and certified family-friendly workplace status, including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support, access to prima for support, breastfeeding rooms, and remote working options.



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