Fertility Journey Coordinator

7 days ago


Sydney, New South Wales, Australia Genea Full time

At Genea, we pride ourselves on creating a supportive and inclusive environment for individuals and couples navigating the complexities of fertility. Our team is passionate about delivering exceptional patient care, and we're seeking a dedicated Fertility Concierge to join our close-knit group.

About the Role

This part-time position offers the perfect opportunity to make a meaningful impact in the lives of those seeking fertility support. As a Fertility Concierge, you will be responsible for guiding prospective patients through their journey, providing empathetic and informative guidance, and ensuring seamless communication with our team of fertility specialists.

  • Key Responsibilities:
  • Manage phone calls, website inquiries, chat messages, and emails to provide timely and compassionate support to prospective patients
  • Nurture patient relationships, following up to ensure a smooth and empowering experience
  • Deliver best-in-class enquiry handling and appointment booking to offer a comprehensive service
  • Collaborate with team members to support overall goals and contribute to continuous improvement
Requirements

To succeed in this role, you'll need:

  • Fertility experience: understanding the unique needs and sensitivities in fertility care is essential
  • Excellent communication skills (both verbal and written) to connect with patients with empathy and clarity
  • Ability to remain calm and professional under pressure while handling sensitive information
  • High attention to detail and commitment to continuous improvement
  • Bonus points for experience with Salesforce CRM and Microsoft Office
About Genea

Genea is a certified Family Friendly workplace, offering a range of benefits to support your well-being, including flexible work arrangements, paid parental leave, and ongoing opportunities for education and development. We're committed to fostering a positive and inclusive culture, where everyone feels valued and empowered to grow.

What's in it for You?

As a member of our team, you'll enjoy:

  • Glow - our online recognition and rewards portal, offering discounts and perks across various retailers
  • Balance - regular office hours with flexibility to work from home where possible
  • Learning and development - ongoing opportunities for education, conference attendance, and companywide initiatives
  • Certified Family Friendly workplace 2023/24 - enjoy 12 weeks paid parental leave after 6 months, flexible work arrangements, and more
Salary and Benefits

The estimated salary for this role is $80,000-$100,000 per year, depending on experience and qualifications. Additional benefits include a range of perks, flexible working options, and ongoing opportunities for growth and development.



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