Fertility Journey Support Specialist

4 days ago


Sydney, New South Wales, Australia Genea Full time
Role Overview

This part-time Fertility Concierge role is designed to provide exceptional support and guidance to individuals and couples navigating their fertility journey.

As a key member of the Genea team, you will be responsible for managing inquiries, nurturing patient relationships, and delivering best-in-class service to ensure seamless patient experiences.

About Genea

Genea is a close-knit organization dedicated to creating a compassionate and empowering environment for patients. Our team is passionate about guiding patients through life-changing moments, and we're seeking like-minded professionals to join our mission.

Responsibilities
  • Manage phone calls, website inquiries, chat messages, and emails to guide prospective patients to an appointment with a Genea Fertility GP or Specialist.
  • Nurture patient relationships and follow up to ensure they move smoothly through their fertility journey.
  • Deliver best-in-class enquiry handling and appointment booking to offer a comprehensive, compassionate service to all patients.
  • Work closely with team members to support overall team goals and contribute to continuous improvement for best patient outcomes.
Requirements
  • Fertility experience is essential – understanding the unique needs and sensitivities in fertility care is key.
  • Excellent communication skills (both verbal and written) to connect with patients with empathy and clarity.
  • Ability to stay calm and professional under pressure while handling sensitive information.
  • High attention to detail and commitment to continuous improvement.
  • Experience with Salesforce CRM and Microsoft Office is a plus.
What We Offer
  • A supportive and collaborative work environment.
  • Ongoing opportunities for continuous education and growth.
  • A competitive hourly rate ($40-$60 AUD) depending on experience.
  • A range of employee benefits, including flexible working options, access to wellness programs, and more.
About You

We're looking for a skilled and compassionate professional who shares our passion for providing exceptional patient care. If you're motivated, empathetic, and committed to delivering high-quality service, we encourage you to apply.



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