Fertility Journey Support Specialist
4 days ago
This part-time Fertility Concierge role is designed to provide exceptional support and guidance to individuals and couples navigating their fertility journey.
As a key member of the Genea team, you will be responsible for managing inquiries, nurturing patient relationships, and delivering best-in-class service to ensure seamless patient experiences.
About GeneaGenea is a close-knit organization dedicated to creating a compassionate and empowering environment for patients. Our team is passionate about guiding patients through life-changing moments, and we're seeking like-minded professionals to join our mission.
Responsibilities- Manage phone calls, website inquiries, chat messages, and emails to guide prospective patients to an appointment with a Genea Fertility GP or Specialist.
- Nurture patient relationships and follow up to ensure they move smoothly through their fertility journey.
- Deliver best-in-class enquiry handling and appointment booking to offer a comprehensive, compassionate service to all patients.
- Work closely with team members to support overall team goals and contribute to continuous improvement for best patient outcomes.
- Fertility experience is essential – understanding the unique needs and sensitivities in fertility care is key.
- Excellent communication skills (both verbal and written) to connect with patients with empathy and clarity.
- Ability to stay calm and professional under pressure while handling sensitive information.
- High attention to detail and commitment to continuous improvement.
- Experience with Salesforce CRM and Microsoft Office is a plus.
- A supportive and collaborative work environment.
- Ongoing opportunities for continuous education and growth.
- A competitive hourly rate ($40-$60 AUD) depending on experience.
- A range of employee benefits, including flexible working options, access to wellness programs, and more.
We're looking for a skilled and compassionate professional who shares our passion for providing exceptional patient care. If you're motivated, empathetic, and committed to delivering high-quality service, we encourage you to apply.
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