Strategic Customer Growth Manager

1 week ago

Sydney, New South Wales, Australia beBeeSuccess Full time $120,000 - $140,000
Job Description

As a Customer Success Manager, you will be responsible for ensuring the success of our Enterprise customers. This involves collaborating with them to understand their needs and develop strategies to help them achieve their goals.

You will work closely with our sales team to ensure seamless onboarding and adoption of our product. Your role will also involve proactively identifying opportunities to increase customer value and developing plans to achieve this.

Key responsibilities include managing a portfolio of Enterprise customers, becoming a product expert, and ensuring product adoption through effective onboarding and support.

Additionally, you will be responsible for developing best practices for customer growth and renewal, ensuring ongoing customer success, and driving customer growth and retention.

Requirements
  • 5+ years experience in Customer Success or other B2B customer-facing roles, working with Enterprise customers (5K employees or >250 users)
  • Consistent track record of handling portfolios of 30-50 Enterprise accounts
  • Ability to recognize and maximize business value as well as internal opportunities
  • Ability to strategically prioritize your book of business
  • Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
  • Experience or high curiosity about the SaaS space
  • Strong verbal and written communication skills
  • Excellent listening skills, customer-centric mentality, and empathy towards users and customers
  • Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
  • Willing and able to travel abroad regularly
Benefits

We offer a competitive equity package, private health insurance program, salary continuance insurance, and life insurance coverage. Additionally, we provide free lunches, wellbeing benefits, WFH equipment allowance, and an annual learning and development allowance.

About Miro

Miro is a visual workspace for innovation that enables distributed teams to build the next big thing. Our platform's infinite canvas allows teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.

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