Strategic Customer Growth Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000

Customer Success is a critical component of our organization's growth strategy. As a Customer Success Manager (CSM), you will play a key role in driving customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies.

Key responsibilities include:

  • Retention & Expansion: Ensure customers achieve their desired outcomes with SafetyCulture, leading to strong retention and growth in use cases.
  • Driving Product Stickiness: Encourage deep adoption of SafetyCulture by ensuring customers leverage key product features that align with their business goals.
  • Risk Mitigation: Proactively identify and address risks that could lead to churn by leveraging data insights and customer health metrics.
  • Scaled Customer Success: Manage a high-volume portfolio (100+ customers) using digital engagement, automation, and strategic interventions.

To succeed in this role, you will need:

  • 5+ years of professional experience, with at least 2-3 years in a Customer Success role (preferably in SaaS or a technology-driven company).
  • Experience managing a large portfolio of customers at scale, using digital and automated success motions.
  • Strong analytical skills - ability to interpret customer data and take action.
  • Proficiency in Customer Success tools (e.g., Gainsight, Totango, ChurnZero or similar platforms).
  • Excellent communication and relationship-building skills.

In return, you can expect:

  • Equity with high growth potential
  • Flexible working arrangements
  • Access to professional and personal training and development opportunities
  • Wellbeing initiatives such as subsidised fitness programs and generous parental leave policy

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