
Technical Support Specialist
1 week ago
The role of Technical Support Specialist involves engaging with customers to expand their mechanical knowledge and providing exceptional customer service.
You will collaborate with the wider team to support queries regarding parts interpretation, quotes, sales orders, and deliveries. Your technical expertise will be valuable in assisting customers and colleagues alike.
Key Responsibilities:- Provide exceptional customer service and communicate effectively with customers
- Collaborate with the wider team to resolve customer queries
- Support all aspects of parts interpretation, quotes, sales orders, and deliveries
- Work in a fast-paced environment with high regard for safety
- At least 1 year experience in a position requiring mechanical or parts knowledge
- Exceptional customer service and communication skills
- Intermediate to advanced computer skills with Microsoft suite
- Current drivers' licence essential, forklift ticket advantageous but not essential
- Competitive remuneration package
- Recognition and awards program
- Flexibility and further education opportunities
- Health and wellbeing initiatives
- Travel discounts and referral program
- A motivated individual with excellent customer service skills
- Ability to work independently and collaboratively as part of a team
- Strong communication and problem-solving skills
- Commitment to safety and continuous improvement
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