Gold Coast Airport Hotel Reservations Manager
1 week ago
Rydges Gold Coast Airport Hotel is a leading hotel chain in Australia and New Zealand, offering quality city, suburban, and resort-style hotels in key destinations. With a refreshingly down-to-earth approach, Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.
About the RoleWe are seeking a highly skilled and experienced Reservations Manager to join our team at Rydges Gold Coast Airport Hotel. As a key member of our front office team, you will be responsible for overseeing the successful functioning of the reservation department, maintaining the highest level of customer service, and ensuring seamless guest experiences.
Key Responsibilities- Manage and oversee the reservation department to ensure efficient and effective operations
- Provide exceptional customer service to guests, responding to their needs and exceeding their expectations
- Develop and implement strategies to increase revenue and occupancy rates
- Collaborate with the hotel's management team to achieve business objectives
- Ensure compliance with hotel policies and procedures
- Extensive front office and reservations experience in a minimum 4-star property
- Exceptional customer service skills, with a focus on delivering personalized experiences
- Demonstrated leadership skills, with the ability to train, motivate, and develop a team
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Incredible team member discounts from your first day on-the-job
- 50% off stays at EVT hotels - Rydges, QT, Atura, and more
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
- Australia and NZ's largest and most diverse experiences company
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