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Helpdesk Support Specialist

2 months ago


Sydney, New South Wales, Australia Workforce Australia For Individuals Full time
About the Role

We are seeking a skilled Helpdesk Engineer to join our team at Workforce Australia For Individuals. As a trusted member of our support team, you will provide Level 1/2 technical expertise and be responsible for handling issues that require knowledge of systems, infrastructure, and troubleshooting skills.

Key Responsibilities
  • Provide technical support to our clients via phone, email, or in-person
  • Diagnose and resolve technical issues related to Windows Servers, Active Directory, and User Management
  • Collaborate with the support team to ensure timely and effective resolution of issues
  • Stay up-to-date with the latest technologies and best practices in the field
Requirements
  • Previous experience working in an MSP environment is highly desirable
  • Experience with Windows Servers, Basic Networking knowledge, and Active Directory
  • Previous experience working in an M365 Environment and Office 365 platform
  • A valid driving license is required
What We Offer
  • Day off on your birthday
  • Free parking
  • Loyalty Bonus
  • Opportunities for career growth and advancement
  • Supportive and inclusive work culture
  • Training and development programs
  • Collaborative and team-oriented environment
  • Recognition and rewards for outstanding performance
  • Modern and well-equipped office facilities
  • Diverse and challenging projects
  • Opportunities to work on cutting-edge technologies