Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia Employsure Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our IT team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our staff, ensuring a seamless and efficient experience.

Key Responsibilities:

  • Provide 6-star customer service by resolving escalated Helpdesk Tickets.
  • Operate and maintain our IT infrastructure, ensuring high levels of uptime and service availability.
  • Deploy hardware and software across the business, ensuring a seamless and efficient experience.
  • Configure and manage our Intune environment, ensuring our staff have access to the tools and resources they need.
  • Collaborate with our IT team to identify and implement service improvement initiatives.
  • Perform maintenance and audit tasks as required, ensuring our IT systems are running smoothly and efficiently.

About You:

To be successful in this role, you will need to have a minimum of 5 years' experience in technical support, as well as a strong understanding of Microsoft technologies, including Windows and Office. You will also need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

What We Offer:

  • A competitive salary and benefits package.
  • A comprehensive training program, ensuring you have the skills and knowledge you need to succeed in this role.
  • A collaborative and dynamic work environment, with a team of passionate and dedicated professionals.

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